Frequently Asked Questions

SHIPPING QUESTIONS

Who can purchase your products?

Anyone.

If I'm a non-Mason can I purchase your products?

Yes. Contrary to popular believe among anti-Masons, Freemasonry is not a secretive society. We only ask that our products be used for the "good" of Freemasonry.

What is the shipping time of your products?

Once we receive an order, or goal is to have it in the United States postal system within 24 to 48 hours.

Money orders and certified checks are shipped the same day our bank accepts them and regular checks are usually shipped within three days (have to wait for the bank to clear the check).

How are your products shipped? (Please read next question as well)

All products are mailed U.S. Priority mail or U.S. Global Priority mail. Shipping time usually 1-5 days.

Your shipping time depends on your location. For example, a resident in South Carolina (United States) could see a shipping time of 1 - 2 days, while a resident in California, could see a shipping time of 3 to 5 days. Notice we say "could"... all shipping times vary. We base our shipping times off of past performance; all future performance could be better or worse. Global priority times vary from 5 to 10 days. For official shipping times, please visit the U.S. Postal Service website. If a country does not accept Global Priority mail service then an equivalent cost mail service will be provided (i.e. shipped U.S. Postal Service Airmail).

Do you ship world-wide?

Yes.

Do you ship to FPO or Military addresses outside the United States?

Yes, we support all FPO addresses and military addresses.

Do you ship with insurance?

Yes. As of Sep 2003 all orders shipped will include postal insurance to ensure no packages are lost.

PURCHASE QUESTIONS

What are your payment options?

You can pay: 1. Our online store. This is a easy, quick and secure method of payment via credit card payment. 2. Mail. Mail the form along with a check or money order.

How many Game Boards do you keep in stock?

We keep enough supplies in stock to fill orders within 24 hours. Since all production is centralized, we can provide expedient turn-around times.

Another site is charging more for your products than you are. Why is this?

We can not, and do not, regulate what prices our "resale" affiliates charge.

Do you offer encryption and what kind on credit card purchases?

We offer SSL 128-bit encryption.

What is SSL?

The below information is information explaining SSL (a very important security feature we use.)

Digital certificates encrypt data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting web communications originally developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers, including Netscape Communicator 4.0, enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. Global companies that require international transactions over the web can use a global server certificates program to offer strong encryption to their customers.

SUPPORT QUESTIONS

Something is missing from my Game. Do I send the game back for a replacement?

Under no circumstance should you return the game because you are missing a game piece, dice or instructions. We will ship you whatever is missing within 24 hours to your location.

I'm missing a game instructions, game piece or die... can I purchase these items from your site?

If you do not see the item on the purchase page, please contact via the contact page for more information.

What version of Adobe do I need?

Both Windows and Mac will need version 7 to open the files. We include Adobe Acrobat Reader version 7 on the CD for both Mac and Windows. Adobe Acrobat version 7 will install on Windows 2000, and XP or Mac 10.2.8 and above. If you have Windows 98/ME, this program will not work on your computer. Also, if you are a Mac user and attempt to view in Apple "Preview" the software will not work. The majority of computers have Acrobat Reader 7 installed already, so this is normally not an issue.

RESALE QUESTIONS

How can I resale your products?

If you would like to resale, please contact us here: Contact Page.